Cancellation policy
📧 Contact us anytime: support@bellavale.com
We’ve designed our subscription service to be as flexible and customer-friendly as possible — no tricks, no hidden fees, and full control at your fingertips.
đź”’ Important Note
To unlock the benefits of our “Refill & Save” discount, a minimum of two payments is required before cancellation. This helps prevent misuse and allows us to continue offering the best value to our customers.
âś… Cancel Anytime
After the initial 2 payments, you can cancel your subscription anytime, for any reason, with zero penalty.
Simply log into your account or email support@bellavale.com — we’ll handle it quickly.
đź—“ Skip or Pause Anytime
Going on vacation or stocked up? You can pause or skip deliveries whenever you like.
Your subscription is fully flexible and built around your needs.
đź”” Advance Billing Reminders
We’ll send you a reminder 3 days before your next charge, so you have plenty of time to update, skip, or cancel — no surprises.
đź“… No Long-Term Commitment
Your subscription is month-to-month.
You’re never locked into a contract, and you’re always in control.
❌ No Refunds on Shipped Orders
Due to the nature of our personal care products, we’re unable to accept returns or issue refunds once an order has been processed or shipped.
However, if you accidentally subscribed thinking it was a one-time purchase, we’re here to help. We’ll gladly offer store credit and a lifetime discount to make it right — just email us at support@bellavale.com.